Privacy Policy
Last updated: July 26, 2026
1. Data Controller
Lodgichost (hereafter "we", "us", or "our") acts as the data controller for personal data collected through our services. We are an unregistered provider operated by two individuals based in Slovakia. For data protection inquiries, contact us at support@lodgichost.pro or via our Discord server.
2. What Data We Collect
Account data you provide:
- Full name and email address when you create an account.
- Billing address and payment information (processed securely by our payment processor, not stored by us).
- Username and profile information you choose to provide.
- Communication history when you contact our support team.
Usage data we collect automatically:
- IP address, browser type, and operating system.
- Pages visited, features used, and session duration.
- Server metrics such as CPU, RAM, and disk usage for service optimization.
- Log files containing timestamps and error reports.
Cookies:
We use essential cookies for site functionality and analytics cookies to improve our service. For full details, see our Cookie Policy.
3. Legal Basis for Processing
We process your personal data under the following legal bases as defined by Article 6 of the GDPR:
- Contractual necessity: Processing required to fulfill our service agreement with you, including account management, billing, and service delivery.
- Legitimate interests: Processing for network security, fraud prevention, service improvement, and direct marketing where we have a legitimate business interest that does not override your rights.
- Consent: Processing based on your freely given consent for specific purposes, such as non-essential cookies that you accept via our cookie banner. You may withdraw your consent at any time.
- Legal obligation: Processing necessary to comply with applicable laws and regulations, including tax and accounting obligations.
4. How We Use Your Data
- To provision, maintain, and support the hosting services you subscribe to.
- To process payments, send invoices, and manage billing cycles.
- To communicate service updates, security notices, and support responses.
- To analyze usage patterns and improve platform performance and reliability.
- To comply with legal obligations and enforce our Terms of Service.
5. Data Sharing and Third Parties
We share your personal data only with trusted third-party service providers who process data on our behalf under strict contractual agreements. Categories of recipients include:
- Payment processors: (Tebex) (our checkout provider) processes payments securely via Visa, Mastercard, PayPal, and Paysafecard. We do not store full payment card details.
- Cloud infrastructure: (Hetzner, Cloudflare) provide server hosting and CDN services. Data may be transferred within the European Economic Area.
- Communication tools: (Discord) for support ticketing and community management. We share only necessary account identifiers.
We do not sell your personal data to third parties. Where required by law, we may disclose data to regulatory authorities or law enforcement.
6. International Data Transfers
Your personal data is primarily stored and processed within the European Economic Area (EEA). Where data is transferred to third countries, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) adopted by the European Commission and compliance with the adequacy decisions for the relevant jurisdictions.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Our retention periods are:
- Account data: Retained for the duration of your account plus 90 days after account closure for legal and billing purposes.
- Payment records: Retained for 7 years as required by tax and accounting regulations.
- Server logs and usage data: Retained for 12 months for security analysis and performance optimization.
- Support correspondence: Retained for 3 years after the last contact to maintain service continuity.
8. Your Rights Under GDPR
Under the General Data Protection Regulation, you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct inaccurate or incomplete data.
- Right to erasure ("Right to be forgotten"): You can request deletion of your personal data, subject to legal retention obligations.
- Right to restrict processing: You can ask us to limit how we use your data while a complaint is being resolved.
- Right to data portability: You can request a machine-readable copy of your data to transfer to another service.
- Right to object: You can object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, contact us at support@lodgichost.pro. We will respond within 30 days as required by GDPR.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS 1.3), encrypted storage, and access controls. While we strive to protect your data, no method of transmission over the Internet is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated to you via email or through our service dashboard at least 30 days before becoming effective.